Businesses that are eligible for you to earn rewards are shown in the app with the % of rewards clearly marked on their profile. You can see a full list and map in the Discovery tab.

If your community is set for direct payout, simply click on "Claim/Redeem" and then "Payout" from your home screen.

Otherwise, your rewards will need to be redeemed towards another purchase at any listed business in your community. For example, let's say you earned rewards from going to a restaurant, you can then redeem the rewards towards a coffee, ice cream, etc., at any listed business in your same community. To do that, click "Redeem" from your home screen, select the business you shopped at, and submit the receipt or select your linked bank transaction. Once processed, you'll receive the cash out via your selected payout method. For more instructions, please see https://www.bludot.io/redeem-rewards

Requests are typically processed within 1-2 business days. It may take longer from time to time in case of larger volume, up to a week. Please rest assured that we are hard at work getting everyone's requests processed as soon as possible.

Claim requests and Redeem requests are processed in different queues so you may see a little difference in timing. Kindly stay tuned.

Double check if you submitted a Claim request or a Redeem request! Claim requests let you earn more rewards from your purchases; Redeem requests let you cash out your rewards as a rebate. If you didn't submit a Redeem request, go ahead and click on "Redeem" on your home screen, select the business where you shopped at and submit the receipt. Once processed, you'll receive the redemption via your payout method.

If you did do that but still didn't get your payout, please contact support and we can assist you.

Receipt submissions shall meet the following requirements:

1. Includes identifiable information about the business (business name and address)

2. Includes the date of the purchase

3. Includes the amount of the purchase (handwritten amounts are not accepted) and payment method

4. Must be legible and show the complete receipt image (not folded, cropped, or otherwise obscured)

We reserve the right to request additional information from you to validate your purchase as part of our fraud prevention efforts.

The following purchases are not eligible to earn or redeem rewards:

1. Purchases made before the program launch or after the program ending in the community that you are submitting requests to

2. Purchases made before your sign-up to Open Rewards (a grace period of 7 days is allowed)

3. Purchases where the business is only acting as a point of sale, eg. lottery tickets

4. Money services such as bill payments, cashiers check, check cashing, ATM withdrawals, ATM fees, cashback, etc.

5. Loading a stored value card such as gift cards, pre-paid cards, etc.

Unless noted otherwise, you can redeem all of your rewards balance up to the amount of the purchase, less any amount of rewards earned on that same purchase.

Consider the following examples:

1. If you have rewards balance worth $5 and made a $20 purchase, and did not earn any rewards on this purchase: you can redeem all $5 towards this purchase

2. If you have rewards balance worth $5 and made a $20 purchase, and $1 out of the $5 rewards balance was earned from this same purchase: you can redeem $4 towards this purchase and the remaining $1 can be redeemed towards another purchase in the future

3. If you have rewards balance worth $30 and made a $20 purchase, and did not earn any rewards on this purchase: you can redeem $20 towards this purchase and the remaining $10 can be redeemed towards another purchase in the future

4. If you have rewards balance worth $30 and made a $20 purchase, and $1 out of the $30 rewards balance was earned from this same purchase: you can redeem $20 towards this purchase and the remaining $10 can be redeemed towards another purchase in the future

If your rewards have an expiration date, they will be shown in the "expiry" section of your app. If you don't see anything with an expiry, that means they don't expire. This is subject to change depending on your community's admin.

Yes! You can very much shop in any of the other cities on the app and earn rewards in those cities! The rewards in each community are redeemable in that community only.

Yes! The program is open to any consumers regardless of where you live.

That is perfectly ok! It is very possible that the local business you are visiting does not know what to do with this program, because there is nothing they need to do! Simply follow the tutorials in the app or if you have any questions, contact us directly.

No worries! Just contact support with the code that you wanted to use and we can help.

Your community's referral program may require that the user you referred first complete a Claim request before the referral bonus is earned. In that case, you'll see the referral status as "pending" until they submit their first Claim request.

That's ok! We'll correct it during processing.

Yes! To connect additional cards, you can navigate to your Profile -> Linked Accounts and Cards -> + Link Card.

If you have different cards under different people (eg. your spouse, another authorized user, etc) but the cards link to the same bank account, it should only be added by 1 user to prevent duplicate transactions. If we detect duplicate cards, it will be deleted.

Please contact us at rewards@bludot.io with your request and we will proceed from there.